Question 1

How long does delivery take?

Accepted Answer

Delivery typically takes 2-3 business days within Germany and up to 5 business days to other EU countries. For delivery outside EU it depends, but usually not more than 2 weeks.

Question 2

Is it a new or refurbished product?

Accepted Answer

It's brand new unopened original product.

Question 3

Can I get invoice as company?

Accepted Answer

Yes, VAT-removed invoices are available, but such orders can be paid only with bank transfer. In order to get custom invoice send us email.

Question 4

What if product damaged during delivery?

Accepted Answer

Delivery is insured, and we as store take full responsibility for that. If product damaged, please send us email to initiate return.

Question 5

Can I return the product?

Accepted Answer

Yes, you have 14 days to return the product. More details in our Return Policy.

Question 6

Is there a warranty?

Accepted Answer

Yes, we offer a 2-year warranty on all products.

Question 7

What payment methods do you accept?

Accepted Answer

We accept credit cards, debit cards, and bank transfers for your convenience.

Question 8

Do you ship for free?

Accepted Answer

Yes, we offer free shipping on all orders across Europe.

Question 9

Which countries do you ship to?

Accepted Answer

We ship worldwide to all countries with free shipping on every order.

Question 10

How do I make a warranty claim?

Accepted Answer

Contact our customer support with your order number and a description of the issue. We will arrange a replacement or repair within the 2-year warranty period.

Question 11

How can I track my order?

Accepted Answer

Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

Question 12

How long does international delivery take?

Accepted Answer

Delivery to EU countries typically takes 2-5 business days. For countries outside the EU, delivery takes 5-14 business days depending on the destination.

Rock Salt

Frequently Asked Questions